Wellbeing Optical - About Us

At Wellbeing Optical there is a true passion to deliver the best for our patients.

Our Mision Statement:

"To provide a service which consistently excels in every aspect of care, achieved through dedicated professional Optometrists working within very strict guidelines."

Wellbeing Optical will:

Provide high quality, personalised and professional eye care and optical services for housebound patients which respects the patient's dignity and wishes at all times.
Ensure every patient receives an eye examination compatible with the regulations appropriate to their individual needs and which fulfils the duty of care of the optometrist towards the patient.
Utilise suitable portable equipment to enable the optometrist to deliver the best possible eye care to the patient.
Undertake to provide comprehensive aftercare, glasses delivery and free repair service to all their patients.
Generate care home reports, appropriate patient referrals and carry out all administrative requirements in the processing of necessary NHS paperwork.

Wellbeing Optical operates an efficient automatic patient recall system for eye care patients in line with the recommendations of the Department of Health and The College of Optometrists.

Wellbeing Optical welcome the attendance of individuals' relatives at the time of an eye care examination and no private glasses orders will be processed without the express permission of the individuals' relative or Power of Attorney.

Standard services provided by Wellbeing Optical are the naming of spectacles (with the patient's name, spectacle type and date of testing), and the delivery of Optical Awareness Training for your staff.

Clinical Governance

Wellbeing Optical operate a robust clinical governance process and all our optometrists are regularly audited enabling us to monitor the standard of work and record keeping. We actively promote and encourage continued learning for all our clinical staff.

All customer facing personnel are checked by the Criminal Records Bureau. They are chosen for their empathy with the elderly and those with disabilities.

We notify the local Primary Care Trust/Health Boards of every nursing/residential home at which we are the service provider. This process ensures the appropriate use of Department of Health funding and is a regulatory process by each Primary Care Trust/Health Boards.